Ramblings from the 'Sire

Sunday, April 19, 2009

Here we go -nothing for weeks and then two posts come along at the same time !

One thing that has cropped up recently which I wanted to comment on is the new ordering policy by Games Workshop.

Previously you could order new stock whenever you wanted, provided you ordered the minimum value etc, which was very handy as with such a large range it is impossible to keep everything in stock, so when a customer wanted something you could get it and send it out within a few days.

Now the system is that you are only allowed to place one order a week.

Most of the time this is not an issue, but it is annoying when I order, say, on a Monday and then get orders in on Tuesday that I need to order items for - it means there is a whole weeks delay before I can even ask GW for the stuff !

To be honest, I don't understand why GW have brought this new system in. They said something about it makes it easier for their warehouse system - well, if that's the case why not just shut up shop and take no orders at all - that would be even better for their warehouse system !!!!!

In the current economic climate I am just amazed that a company can be turning away orders.

I appreciate that there are lots of small traders like myself sending them requests, so this may put a strain on things their, but come on, surely snowed under by orders is good news for a business - I wouldn't mind it !

And, if this is the case, why not just raise the minimum order value or something, or maybe do so on a sliding scale.

As it stands at the moment, I could order 5 BaneBlades on Monday, and then ring up on Tuesday to order 500 more and get told - "sorry, you have already ordered once this week" !!!

Of course - the reason GW can get away with this policey is that they have a monopoly on the product in question (which is fair enough, they make it after all), so in the above example I have to swallow the reply, as where else can I get 500 BaneBlades anyway - but I'm not convinced this is a good idea still.

In my case, I find myself putting more money into other Wargames figures, so GW are loosing sales, though on a small basis Ill grant you.

As said, I just can't see the sense in it.

I think I shall email GW on this issue and see what they say - Ill keep you all posted ref any reply.

Hmm - onwards, onwards, ever onwards.

All the best

Steve

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